[01]
§ Challenge
Challenge
Three full-time hires keying case documents into a case management system. Backlog growing weekly, turnaround SLAs slipping, every misroute meant a partner had to unblock it manually.
Intelligent Document Processor — 90% manual processing eliminated.
AI pipeline that ingests, extracts, classifies, and routes documents automatically — replacing manual data entry at scale.
- 90%
- 3
- 98.4%
- 9w
[02]
§ Approach
Approach
Document ingest lambda → OCR (Textract) → GPT-4 structured extraction with custom schema per document type → human-in-the-loop review UI for low-confidence items → automatic routing into the case management system via API.
[03]
§ Outcome
Outcome
90% of documents processed without human touch. Three roles redeployed to higher-value client work. Classification accuracy 98.4% on validation set.
"We stopped hiring for the queue. That was the whole business case."
— Managing Partner · Legal services firm